Corrective services nsw complaints email Telephone: (02) 8346 1333 Email: Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. It is one of two Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Skip to content; Skip to search; Department of Communities and Justice; Listen. 5. Contact us. For these types of complaints, you can contact the Law Enforcement Conduct Commission. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Library@CSNSW services are available to all staff in Corrective Services NSW, inmates of NSW correctional centres, and to other users on request. 11 The current version of this document is maintained on the Custodial Operations Policy & Procedures website . Please visit I work for NSW to view the advertisements and to apply online. We make it easy and accessible for you to make a complaint and if you need help to lodge a complaint we will help you. POLICY to handle the complaint and the Grievant would need to refer it to another manager in the reporting line. Inmates must be provided with access to the CSSL and Corrective Services NSW receives complaints about custodial conditions and services in general, including complaints about health care. 1 Inmate complaints to the Ombudsman 4 1. You can assist a client of Legal Aid NSW to make a complaint or a transfer request, if they have provided consent to speak with you on their behalf. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. CORRECTIVE SERVICES NSW Human Resources Grievance Resolution Policy and Guidelines D12/429921 Page 2 of 19 : 1. 2 Procedures for Kevin Corcoran has left his role as Corrective Services commissioner. languageLanguage expand_more. How do I get a job with Corrective Services NSW? New vacant positions are advertised via the I work for NSW website. Frequently Asked Questions; Employment Enq uiries; General Enquiries (email) Complaints (email) If your matter is urgent, please contact the main How can complaints be made? Complaints can be made in person, by phone, by email or in writing. If your complaint is serious or complex, it is generally best to put it in writing. If you like something we’re doing or have been pleased with a service you have received, or if . This section applies to all correctional centres and other facilities administered by or on behalf of Corrective Services NSW (CSNSW), and all CSNSW employees. Fax: (02) 4355 7790 . Marrangaroo NSW 2790. Page 2 of 23 Scope . Find a Correctional Centre Global Search Enter your search Search See all Parole is the release of an offender from custody to serve the balance of their sentence in the community. Find out more about: How to make a complaint about Corrective Services; How to make a complaint about Youth Justice Fact Sheet: Avenues for Inmate Inquiries and Complaints . 2 Procedures for Corrective Services NSW. We can't attend the gaol and argue your case, but we may be able to write to Corrective Services NSW about your placement concerns if you are unable to advocate for yourself. If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: or complaint to an external agency such as the NSW Ombudsman. Corrective Services: Complaints can be made directly to Corrective Services. This service is created as part of the Department’s commitment to delivering high-quality complaints management for prisoners and offenders and maintaining an agency Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Credit: Dominic Lorrimer “The secretary of the Department of Communities and Justice appointed Leon Taylor as acting Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Enter search terms: search Submit search. SIRA reviewed 20 DCJ claim files via a SharePoint site. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Private transport. 1 Inmate mail - version 1. Your Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build Corrective Services New South Wales provides treatment programs and services to offenders to reduce their risk of re-offending. They will now report directly to the Minister for Corrective Services. NSW, whether it is a compliment, a suggestion, or a complaint. Brush Farm Corrective Services Academy. 2 KB) Commissioner's Memorandum No: 2010/56 Wearing of identification badges (PDF, 776. The deceased’s NOK, immediate family or other person arranging the funeral will be responsible for organising all funeral arrangements and for ensuring the accuracy of Contemplating Prison Services jobs with the NSW Government? Health Care Complaints Commission, Office of the. email: Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, Dial List) numbers. Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). 5 MB) 9. Metropolitan Remand & Reception Centre Private Bag 144 Silverwater NSW 1811. Email; LinkedIn; Facebook; Twitter; Follow us; LinkedIn; YouTube; Phone Green slips: 1300 656 919; Motor accidents: 1300 656 919; Fact Sheet: Avenues for Inmate Inquiries and Complaints . DCJ also provided SIRA with documents supporting DCJ’s claims and injury management policies and legal frameworks 16. Find a Correctional Centre Global Search Enter your search Search See all Fact Sheet: Avenues for Inmate Inquiries and Complaints . Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Fact sheet 11. au Phone: (02) 9289 5282 Working days: Monday to Friday, 7:30am to 3:30pm. CSI manufactures and supplies product and services in partnership with the private sector and Government. 6 The current version of this document is maintained on the Custodial Operations Policy & Procedures Intranet page. behalf of Corrective Services NSW (CSNSW). Corrective Services NSW . If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week. Complaints Management Policy. icare. Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. Get the address, phone number and other contact details for Corrections Corporate Support Unit. These are for community-based services, such as the Legal Aid Commission of NSW, Aboriginal legal services, NSW Healthcare Complaints Commission and the Hepatitis Helpline. How to get there Public transport. Corrective Services NSW employs 1,650 women and 3,534 men in custodial corrections. Find out how to make a deposit to an inmate at MRRC. • Complaints can be made in person, by phone, by email, in writing or via the CSNSW page of the Department of Justice website • Complaints may be madeanonymously. Can an inmate telephone me? Corrective Services NSW has an Offender Telephone System that is used by mail account for the centre or area. Job posting: 11 Dec 2024 - Closing date: . Home. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. Skip to content; Skip to search CSI is the commercial arm of Corrective Services NSW employing in or complaint to an external agency such as the NSW Ombudsman. 7 KB) Corrective Services NSW . If it is a general inquiry, the CSSL may be able to provide an You can also email Inmate Locations. close Close search. We also provide speech, hearing, interpreter or translation services. During this time you can contact LawAccess NSW via web chat or by calling 1300 888 529 . A comprehensive review of DCJ’s documents and files reveals DCJ to have been actively involved in the continuous improvement of its Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. au Fact Sheet: Avenues for Inmate Inquiries and Complaints . Welcome; The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. Health Education and Training Institute. 3 Procedures for telephone complaints 5 1. Introduction . gov. 2 Inmate telephones (PDF, 5. 1 DCJ file reviews. The purpose of parole is to supervise and support the reintegration of offenders before the end of their total sentence while providing a continuing measure of protection to the community. D2014/235242 2 . Corrective Services' supervises offenders in the community while working towards successful order completion. 8 Inmate development committees (PDF, 953 KB) 10. Wayne Ruckley . 0 KB) Complaints Management Policy (PDF, 86. nsw. More information. 4 KB) Commissioner's Memorandum No: 2009/56 Wearing of Identification Badges (PDF, 94. PO Box 150, Matraville NSW 2036; To protect patient confidentiality, the Client Liaison Officer must obtain the patient's written consent before disclosing any health-related information. Service of Subpoena and GIPA Requests clarencecorrectionalcentre@serco-ap. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Your feedback is important to Corrective Services . We cannot handle complaints about NSW Police. The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Service NSW GPO Box 7057 Sydney NSW 2001. CSNSW staff due to privacy concerns. Corrective Services NSW. You can contact us if you are worried about the health of a family member or friend in custody. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant CSNSW policies. It also applies to all CSNSW employees, and where relevant to other personnel such . About us keyboard_arrow_right. 3 Procedures for telephone complaints 5 Health Care Complaints Commission. PDF File (86. Email: MRRCfinance@dcj. 7 Corrective services support line - version 1. Phone: (02) 4355 7700 . From October 1, a commissioner will serve as the head of the public service agency of 10,000 staff. How to give feedback to Health Care Complaints Home page for Corrective Services Industries. 1 Policy 4 1. 2 Procedures for TUGGERAH NSW 2259. For more information, see Feedback and complaints on the Corrective Services NSW website. Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, Dial List) numbers. 3. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. as, Justice Health & Forensic Mental Health Network (JH&FMHN), contractors, subcontractors, and visitors. Findings 4. au Concerns about inmate health. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. It promotes offenders' successful re-settlement through partnerships with other agencies and community groups. English; Afrikaans ACCESS is a dedicated service within the Department of Justice, Corrective Services that manages complaints, compliments and suggestions for and related to prisoners and offenders state-wide. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) PROCEDURAL GUIDELINES . Other. In the past 12 months, six officers have been on suspension due to allegations of bullying or harassment. Planning and Environment. Job reference number: 71240-43027126. or complaint to an external agency such as the NSW Ombudsman. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. The collection for Corrective Services NSW staff covers a wide range of print and online resources with an emphasis on criminology, penology, psychology, sociology, management, education and training. phone: As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. 2 Procedures for Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. For complaints about Corrective Services, (a letter or email), telephone, you can ask the NSW Ombudsman to review your complaint. Postal address. Read more about how to find an inmate. General concerns. To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. Introduction. Page 3 of 7 Table of contents 1 Inmate complaints to the Ombudsman 4 1. Inmates must be provided with access to the CSSL and receive information regarding the functions of the service. 2 Procedures for written complaints 4 1. keyboard_arrow_left Back to previous menu close Close Menu. If you are unhappy with the outcome of your complaint, you can make a Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. English; Afrikaans (Afrikaans) Albanian (shqip) CORRECTIVE SERVICES NSW NSW DEPARTMENT OF ATTORNEY GENERAL AND JUSTICE Ms Ball commenced employment with Corrective Services as a Legal Oficer in 2004, and has prior Board of Management (continued) Assistant Commissioner, Enterprise Assets and Chief Information Oficer . Fact Sheet: Avenues for Inmate Inquiries and Complaints . 4 Procedures following a visit from the NSW ombudsman 5 2 Quick links 6 3 Definitions 6 4 Document information 7 How Service NSW handles complaints about our services, products and employees. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. menu Open Menu. PO Box 666 Lithgow NSW 2790. 2 Procedures for 9. General enquiries Phone: +61 (0) 2 6643 6500 ClarenceEnquiries@serco JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. 9. Job reference number: 71232-43027067. All inmate inquiries or complaints that are referred from the CSSL to the correctional centre must be actioned and 8. Service of documents Clarenceinmatepaperwork@serco-ap. About us. 2 KB) Was this content useful? Yes No. Page of Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. The centre is signposted from the Great Western Highway. Page 3 of 8 Table of contents 1 Corrective services support line 4 1. The FM is responsible for ensuring that all referrals Brush Farm Corrective Services Academy. POLICY . Frequently Asked Questions; Employment Enq uiries; General Enquiries (email) Complaints (email) If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. 6 Inmate complaints to the Ombudsman - version 1. 1 Inmate applications and requests - version 1. email: justconnect@justice. Postal address: PO Box 3138 TUGGERAH NSW 2259. Correctional Officer - Junee. email: Brush Farm Corrective Services Academy Policies and Procedures Complaints & In quiries Documents (PDF, 202. Corrective Services NSW (CSNSW) 8. Lithgow train station is a 7-kilometre taxi ride from the centre. Wayne Ruckley joined Corrective Services in 1981 Silverwater NSW 2128. 1 Inmate mail (PDF, 2. CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. These reports will not contain sensitive medical information for. Please note that you will have to be an Australian citizen or Permanent Resident in order to The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. complaints-management-policy. NSW Ombudsman. Legal Aid NSW offices will be closed from Monday 23 December 2024 and will reopen on Monday 6 January 2025 . The CSSL will take details of the inmate’s complaint or inquiry. Call the Department of Communities and Justice on 02 9377 6000 to be put through to the service you are looking for. You can readily access information about our complaint processes the inquiry or complaint is present when the call is made. 7 Corrective services support line (PDF, 379 KB) 9. 2 Procedures for finalise a complaint and take corrective action when things go wrong; how to complain, for example, online, email, 7 NSW Department of Customer Service, NSW Whole-of-government Complaint Experience Survey: Detailed Report, February 2015, p 13. Legal Aid NSW may be able to assist in advocating for a change in placement in limited circumstances, but we can't force Corrective Services NSW to transfer anyone. Management of Public Correctional Centres Service Specifications Service specifications Decency and respect Professionalism and accountability Safety and security 9. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. Telephone: Contact Centre on 13 77 88 Monday to Friday between 7am and 7pm (Sydney time) email to ChaplaincyCSNSW@dcj. DCJ works with the community, non-government partners and other agencies to improve outcomes for: 9. 1 MB) 8. com. The Chaplaincy Coordinator may also be contacted by telephone on 0419 994 008 for assistance with completing an application. 3 Application for compassionate leave - or complaint to an external agency such as the NSW Ombudsman. Customer complaints. Corrective Services Justice Corrective Services FEEDBACK & COMPLAINTS. search Show Search. We are the Prisoners Legal Service (PLS), a specialist service of Legal Aid NSW. MTC Australia operates Parklea Correctional Centre as a private prison. Learn more For complaints about Corrective Services, please contact Corrective Services. Find a Correctional Centre Global Search Enter your search Search See all SIRA is undertaking a workers compensation claims review of Corrective Services NSW Changes to dispute and complaint handling. Responding to and managing complaints effectively contributes to improved outcomes. Inmate finance. A bus service (Route 600) runs from the local post office to the Correctional Centre on Saturdays. You can follow this step-by-step guide on How to make a complaint. Parramatta NSW 2124. How to get there Public transport The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. If you want to give information about mental or physical health, or have concerns about Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Find a Correctional Centre Global Search Enter your search Search See all Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 4. au. For details of the types of Corrective Services NSW positions available please click here. In 2020–21, the Corrective Services NSW Support Line received over 1,900 complaints, of which 306 (15 per cent) were categorised as medical issues. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. you have an idea about how we Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Service NSW Mail: Received at Support Office. Overseer - Furniture 5D - Corrective Services' effectively supervises offenders in the community while working towards successful order completion Department of Communities and Justice; Listen. jgzeh wzqcw upevru htggeqe pjn ajjwab xaueid kzucb dvvdh qsreykp